Sixfold increase in customer enquiries

There has been a six-fold increase in npower customers enquiring about replacement or new boilers since the announcement of the Government's boiler scrappage scheme.

Six times more appointments were booked through npower hometeam on the first day of the Government scheme, compared with the previous day. The company, which installs, services and repairs boilers, has drafted in extra staff to meet the demand while existing staff are working overtime.

In December npower became the first energy supplier to launch its own boiler scrappage scheme but with the Government announcement consumers could now be eligible to receive as much as £800 towards the cost of a new gas boiler installation as well as saving nearly £235 off an annual gas bill (according to the Energy Saving Trust), when replacing one that is G rated.

npower has also announced that it will honour the full £800 scrappage discount for customers who, due to the cold weather, need to have their broken down 'G rated' boiler replaced before the end of January, subject to availability. This is to help customers who may need a new boiler before the government vouchers are available (January 18th at the earliest).

Kevin Miles, CEO npower retail, said: “As we enter the coldest winter for 30 years, we are finding that the boiler scrappage scheme is really striking a chord with our customers. With the HHIC estimating the average cost of a boiler installation to be around £2,500, £800 is a significant discount.

More information: www.npower.com