last updated 3rd February 06
by 4 ecotips.com

Industry scheme to put back public confidence

TrustMark, the new UK scheme to help people find reputable firms for repairs, maintenance and improvements in their homes, has been launched nationally to the general public.

It's a joint initiative between UK consumer protection groups and industry bodies. And, backed by government, it has the commitment of more than 25 trade organisations with the potential to bring 14,000 firms into TrustMark by this summer. Ten of those trade organisations are already licensed and currently signing up new firms at a rate of over 100 a day.

TrustMark chairman, Ian Livsey, says: "The industry likes TrustMark because we have created a workable scheme with the active support of a broad cross-section of trade associations, it's not expensive or complicated to join, and it's being promoted vigorously to the public through a sustained nationwide publicity campaign.

"The TrustMark badge says you're an honest, competent and professional tradesperson and your firm does a good job. It will help firms win better business from customers who care about quality.

"And from the consumer's point of view, we know from our research that the huge range of accreditations and trade association logos can be confusing for the public. TrustMark is now a single logo to look out for, whatever work you need doing in your home or garden, and it engenders trust because it is backed by Government-endorsed standards."

Rt. Hon Alun Michael MP, Minister for Industry and the Regions said: "I am pleased to have presented certificates to the first wave of approved TrustMark operators, paving the way for the registration of a significant number of firms across a range of trades. I support this consumer launch and look forward to the continued strong growth of TrustMark."

In preparation for the consumer launch, TrustMark commissioned research among 1,000 householders which reveals a nationwide confidence crisis when it comes to dealing with tradespeople. The report reveals:

• 90% of respondents find having building work carried out stressful
• 38% of consumers don't trust tradespeople at all
• 65% said they are uncomfortable leaving tradesmen in their home alone

Over 110,000 householders complain to Trading Standards about shoddy renovation and home improvement work every year. TrustMark aims to rebuild consumer confidence in the sector.

People looking for a reputable tradesman can log on to www.trustmark.org.uk.